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Mastering Your Organization's Process : A Plain Guide to Business Process Management - John O'Connell & Jon Pyke & Roger Whitehead How To Multi-Media Learning - Richard EMastering Your Organization's Process : A Plain Guide to Business Process Management John O'Connell & Jon Pyke & Roger Whitehead As New Condition Large Hardcover with Dustjacket These books are second hand so the condition will vary, please read the description and view the photos prior to purchase